Fix “Server Model SSI.htm” error in Dreamweaver CS4

2009 April 1
by SachinKRaj

Adobe Dreamweaver CS 4Today,  when I was trying to run Dreamweaver CS4, I got the following error:

“The following translators were not loaded due to errors:
Server Model SSI.htm: has configuration information that is invalid.”

I don’t know why it was giving me this error, but I got the solution :) . If you are also getting the same error, let’s read the article below to fix it ;)

Let’s fix it:

  1. Close the Dreamwaver, if it is already opened.
  2. Open this folder: “C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration”
  3. Delete the file “WinFileCache-7A9586CB.dat“
  4. Done! Lets start the Dreamweaver :)

Above steps should fix this issue else please let me know through your comments. I’ll try to fix it for you ;)

from → Troubleshooting, Web Designing, Web Development, adobe, tips

69 Responses leave one →
  1. 2009 April 2
    Matt permalink

    Hey, how do you like CS4? I only have CS3 at this point? Worth the upgrade?

    Reply
  2. 2009 April 11
    David permalink

    I have this problem, but the folder that you’ve specified does not exist, and unforunately, I cannot find the folder anywhere on my hard disk using a search.

    Any ideas? Perhaps the reason it isn’t working is because the file doesn’t work.
    Kind regards,

    David Harvey

    Reply
    • 2009 June 18
      Zahoor permalink

      You must enable “Show hidden files and folders” than search the location that mention below.

      “C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration”

      if you are unable to location contact me “zchand@gmail.com”

      Reply
      • 2009 July 7
        Leo permalink

        I did a search on this error code and up came this page. Thank you very much for posting this info.

      • 2009 September 14
        Antonio Raphael permalink

        OK,Ive deleted the dat file you suggested,but dw still not working,box still comes up showing (an ftp error occured,cannot make connection to host,the remote host cannot be found)
        any suggestions.ive tried uploading file through a 3rd party ftp,although it showed it is connected,I cant find it when I search on google,I’ve checked with my hosting company,the name is registered ok & everything seems fine their end
        can you help

  3. 2009 April 13
    Judy permalink

    I can’t find that file or anything in the configuration folder ending in *.dat

    Also, I’m getting a _beforeSave.htm error.

    Reply
  4. 2009 April 13
    Judy permalink

    respond via email is fine.

    Reply
  5. 2009 April 13
    sachinkraj permalink

    Hi Judy,

    Could you please check, whether “show hidden files and folder” option is enable or not (In the folder options)?

    Reply
  6. 2009 April 13
    David permalink

    I can’t believe I missed that! Thanks.

    Reply
  7. 2009 April 14
    Judy permalink

    THANK YOU THANK YOU

    Reply
  8. 2009 April 15
    Janet permalink

    Thank you! Just started getting this error today out of the blue.

    Reply
  9. 2009 April 18
    Lars permalink

    Thanks mate! Worked :)

    Reply
  10. 2009 April 20
    Ricardo Cardoso permalink

    Boas,

    Não encontro o ficheiro que indicam….
    Alguma ajuda??
    mesmo colocando visualizar paginas ocultas.

    Reply
  11. 2009 April 22
    Erwin permalink

    Thanks!
    I had the same problem in CS4;

    path in Windows Vista;

    c:/users/[username]/AppData/Roaming/Adobe/Dreamweaver CS4/en_US/WinfileCache-xxxxxx.dat

    Reply
  12. 2009 May 1
    vivavida permalink

    it was really helpful for me thank u so much .

    Reply
  13. 2009 May 4
    Lewis permalink

    Thanks for saving me a reinstall!

    Reply
  14. 2009 May 11
    arsya permalink

    Wow man u just brighten my day…
    Love u lah…

    Reply
  15. 2009 May 11
    arsya permalink

    Poko’na mah love u raj . !

    Reply
  16. 2009 May 11
    Secor permalink

    Help, have the same problem in CS3, but I can’t find the file.

    I would really appreciate your help.

    Thank you.

    Reply
  17. 2009 May 12
    Tony permalink

    Merci beaucoup !

    Reply
  18. 2009 May 18
    Zinon permalink

    Hello!

    Thank you very much!!

    Reply
  19. 2009 May 22
    Tom Wittlin permalink

    Spot on fella(s), fixed it !!

    Reply
  20. 2009 May 26
    ben permalink

    Thanks very much. different file name (and i had dreamweaver 9 folder) but worked just the same.

    Reply
  21. 2009 May 26
    Jamie Hutber permalink

    Cheers dude, spent little over 2mins looking and you’ve eased my pain.

    I’d never have worked that out on my own :)

    Reply
  22. 2009 May 28
    Steve Duggan permalink

    DUDE! I deleted the file WinFileCache-3012BA81 which was a VCD file, and annoying popup is gone!

    Many thanks!

    Reply
  23. 2009 June 8
    pedro permalink

    Me puedesayudar porm favor me sale esto kuando intento iniciar en drenwebwe cs4 x favor pliz ayudame ……..
    escribe ami mi direccion
    el-pixel@hotmail.com

    al ejecutar onload en recordsetfind.html, se ha producisi los siguientes errores d javaScript:
    En el archivo “RecordsetFind”:
    findRs is not defined

    Reply
  24. 2009 June 10
    Oswaldo permalink

    Thanks for that..

    Reply
  25. 2009 June 14
    Kees Kluskens permalink

    Really, really thanks! That error came every second!

    Reply
  26. 2009 June 22
    Connor McCarra permalink

    Thanks alot! Before I got the popup I couldn’t copy & paste anything into dreamweaver, then I got the popup. Related?

    Thanks,
    Connor

    Reply
  27. 2009 June 23
    Tom permalink

    It worked great. By the way, what is that file for? I hope I’m not causing other problems by deleting this to fix the current problem???

    Reply
  28. 2009 June 29
    Maile permalink

    This worked great! It got rid of my popup AND it fixed my copy/paste/undo problem. Each of these features had just stopped working so I was very happy to get them back! I put a link to your blog entry in Adobe’s forum where several people had been trying to get their copy/paste working again.

    http://forums.adobe.com/thread/209290?start=50&tstart=0

    Hopefully it will work as well for others too!

    Reply
  29. 2009 July 1
    Jake permalink

    You’re my savior! It’s funny how people don’t know about the “Show Hidden Files and Folders” I’m not sure how they even use the computer!

    Reply
  30. 2009 July 3
    Arina permalink

    Thank you very much. It worked great!
    The pop-up came out of nothing and I do’nt know why.

    Thanks,
    Arina

    Reply
  31. 2009 July 7
    Chris Brown permalink

    Excellent. Thanks for your help. Perhaps worth a note that the numbers in the dot-dat file may vary.

    Reply
  32. 2009 July 16
    Kit permalink

    Great blog! Adobe installation help is non-existant, how can they get away with this? I followed the instructions but found a diferent file WinFile-3012BA81.dat and wanted to know if I should delete it like the WinFileCache-7A9586CB.dat. Thanks.

    Reply
  33. 2009 July 21
    Steve Price permalink

    You’re the bomb! I would have never figured this out! Thanks for posting.

    Reply
  34. 2009 August 1
    Joro permalink

    THANK YOU!!! It worked great and fixed the problem!

    Reply
  35. 2009 August 2
    marieangelique permalink

    Thanks a lot, you really helped me out!!!!

    Reply
  36. 2009 August 11
    Luciano Di Sarno permalink

    Thanks man. That really helped!

    Reply
  37. 2009 August 17
    Tameshwar permalink

    Thanks a lot, you really helped me out!!!!

    Reply
  38. 2009 August 19
    venkat - bhappy4ever permalink

    Today, when I was trying to run Dreamweaver CS4, I got the following error:

    “The following translators were not loaded due to errors:
    Server Model SSI.htm: has configuration information that is invalid.”

    I don’t know why it was giving me this error, but I got the solution . If you are also getting the same error, let’s read the article below to fix it

    Let’s fix it:
    Close the Dreamwaver, if it is already opened.
    Open this folder: “C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\en_US\Configuration”
    Delete the file “WinFileCache-7A9586CB.dat“
    Done! Lets start the Dreamweaver

    thanks a lot dude………………..superb one —really good answers – solved answer-

    Reply
  39. 2009 August 24
    hakan permalink

    thanks a lot buddy, it works fine!!

    Reply
  40. 2009 August 28
    Atolos permalink

    THANK YOU VERY MUCH !!!!

    panik here and thanks to u it solved

    Reply
  41. 2009 September 1
    Srikanth permalink

    Hey guys. I figured out something else about this error. If the name of the dat file is “WinFileCache-7A9586CB.dat” then in that case the file has to be deleted. But the dat file in my system had a different name “WinFile-3012BA81.dat “…. I tried deleting this file, but still i got the error. So I tried remaning the file and then after the error did not pop up again….

    Reply
  42. 2009 September 3
    dreama permalink

    Thank’s! yet slightly and I would reinstall DW

    Reply
  43. 2009 September 3
    Xavier Martinez permalink

    Thanks ! work great!

    Reply
  44. 2009 September 9
    Chet permalink

    Hey guys, I did all of the steps above, including show Hidden Files. I was unable to find that file and delete it.
    Along with :

    “The following translators were not loaded due to errors:
    Server Model SSI.htm: has configuration information that is invalid.”

    I get “ASP.htm: configuration information that is invalid”

    Im on a mac.

    Thank you so much in advance.

    Cheers

    Reply
  45. 2009 September 16
    Moles permalink

    YOU ARE THE MAN!

    Reply
  46. 2009 September 22
    Gokhan permalink

    Thanks. That works.

    Reply
  47. 2009 September 23
    David Martinez permalink

    THANK YOU for this. Not only did this fix the error, it also fixed my problem of not being able to Cut and Paste into code view in Dreamweaver CS4!

    Reply
  48. 2009 September 25
    Maikel Boxma permalink

    Thank you!!

    Reply
  49. 2009 September 25
    naleen permalink

    Thank you!!

    Reply
  50. 2009 September 25
    Guillermo permalink

    Excellent! thanks a lot.

    The path on windows 7 is the same for windows vista:
    C:\Users\[Username]\AppData\Roaming\Adobe\Dreamweaver CS4\en_US\Configuration

    Reply
  51. 2009 September 30
    WL permalink

    Worked perfectly! Thanks

    Reply
  52. 2009 October 11
    Luke permalink

    For Mac CS4 issue, the file is located here. user/’user’/library/Application Support/adobe/Dreamweaver CS4/en_us/Configuration/ ( *.dat ) Name of the file is mac(Numbers).dat

    Reply
  53. 2009 October 12
    Eric permalink

    I have the same SSI.htm problem. I cannot find the file you mention. Can you help me please

    Reply
  54. 2009 October 14
    günny permalink

    Thanks it works.

    this is for the german users vista 32:

    C:\Users\[username]\AppData\Roaming\Adobe\Dreamweaver CS4\de_DE\Configuration

    Reply
  55. 2009 October 15
    Duror permalink

    Thank You…

    Reply
  56. 2009 October 20
    Gopal permalink

    Thank you, it worked for me!!

    Gopal

    Reply
  57. 2009 October 20
    Atiq permalink

    Thank you Raj… Cha gia yaar too…

    Reply
  58. 2009 October 21
    David permalink

    I have the same exact problem on windows vista though and I put show hidden files and I found the file where the WinFileCache-7A9586CB.dat is suppose to be but its not there!!! help please!!! this popup is annoying!! :( email davidtigerl@yahoo.com for a response thanks!

    Reply
    • 2009 October 29
      German permalink

      Hi, I have the same problem as David.
      Even if I put show hidden files” and I the file WinFileCache-7A9586CB.dat is not there
      Please help me: germig@gmail.com

      Reply
  59. 2009 October 22
    Freddy permalink

    I cannot find the file. And I have enabled ’show hidden files’.. Why me??! I’m on XP.

    Reply
  60. 2009 October 30
    rgregory permalink

    Thanks, that worked a treat!

    Reply
  61. 2009 October 30
    Muditha permalink

    TX for this. luckily this page is in the top of the Google search list for this error. :)

    Reply
  62. 2009 November 5
    sibble permalink

    Very helpful! Thanks worked perfectly.

    Reply
  63. 2009 November 7
    Chris Chambers permalink

    For Vista the file was located here –

    C:\Users\[username]\AppData\Roaming\Adobe\Dreamweaver CS4\en_US\Configuration\WinFileCache-3012BA81.dat

    Reply
  64. 2009 November 9
    Luke permalink

    I’ve got the same problem I’m running Adobe Premiere Pro CS4 in Windows Vista. All the shortcut keys (like ctrl-z and the spacebar for example) doesn’t seem to work. Is there a solution for this problem as well?

    It seems to be the same hickup as in Dreamweaver. I can’t find any useful information about the problem on the internet. Can anybody help me?

    Reply
  65. 2009 November 11
    bruno permalink

    Thaaaaaaaaaanks

    Reply

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